Cancellation Policy

Last updated: December 16, 2025

Quick Summary: Cancel more than 24 hours before your tour for a full refund. Cancellations within 24 hours or no-shows are non-refundable. Weather cancellations receive full refunds or rescheduling.

1. Customer Cancellation Policy

1.1 Cancellation Timeframes and Refunds

Cancellation Notice Refund Amount
More than 7 days before tour 100% refund
3-7 days before tour 50% refund
24-72 hours before tour 25% refund
Less than 24 hours before tour No refund
No-show (didn't appear) No refund

1.2 How to Cancel

To cancel your booking, please contact us as soon as possible via:

  • Email: pescaturismobosa@gmail.com
  • Phone: +39 328 282 3745
  • WhatsApp: +39 328 282 3745

Cancellations must be confirmed in writing (email or text message). The cancellation time is when we receive your notification, not when you send it.

1.3 Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method. Please note that your bank may take additional time to process the refund.

2. Rescheduling

2.1 Customer-Initiated Rescheduling

You may reschedule your booking subject to availability:

  • More than 48 hours notice: Free rescheduling (one time)
  • 24-48 hours notice: €20 rescheduling fee
  • Less than 24 hours: Subject to availability; 50% of booking fee charged

2.2 Validity of Rescheduled Bookings

Rescheduled bookings must be used within 12 months of the original booking date. After this period, the booking expires with no refund.

3. Weather and Safety Cancellations

3.1 Our Weather Policy

Pescaturismo Argeste reserves the right to cancel or reschedule tours due to:

  • Adverse weather conditions
  • Rough sea conditions
  • Safety concerns
  • Equipment failure

3.2 Weather Cancellation Options

If we cancel your tour due to weather or safety reasons, you will receive:

  • Option 1: Full refund (100%)
  • Option 2: Reschedule to any available date within 12 months
  • Option 3: Credit voucher valid for 12 months (with 10% bonus value)

Important: We are not responsible for any additional costs you may incur (travel, accommodation, etc.) if we cancel due to weather or safety concerns.

4. Special Circumstances

4.1 Medical Emergencies

In case of documented medical emergencies preventing participation:

  • Medical certificate must be provided within 48 hours
  • Full refund or rescheduling will be offered
  • This applies to the customer or immediate family members

4.2 Force Majeure

In exceptional circumstances beyond our control (natural disasters, pandemics, government restrictions, etc.):

  • Full refund will be provided, or
  • Booking can be held as credit for up to 24 months

5. Group Bookings

5.1 Groups of 5+ Participants

Different cancellation terms may apply to group bookings:

  • Deposit required at time of booking (typically 30-50%)
  • Cancellation more than 14 days: Full refund
  • Cancellation 7-14 days: 50% refund
  • Cancellation less than 7 days: Deposit non-refundable

5.2 Reducing Group Size

If you need to reduce the number of participants:

  • More than 7 days notice: Full refund for reduced participants
  • Less than 7 days: No refund for reduced participants

6. Late Arrivals and No-Shows

6.1 Late Arrival

Tours depart on time. If you arrive late:

  • We will wait up to 15 minutes past departure time
  • After 15 minutes, the tour departs and no refund is given
  • Partial participation does not entitle you to a partial refund

6.2 No-Show

If you do not appear for your booked tour without prior notice, this is considered a no-show and no refund will be issued.

7. Changes by Pescaturismo Argeste

7.1 Itinerary Changes

We reserve the right to make minor changes to the itinerary for safety or operational reasons. This does not constitute grounds for cancellation or refund.

7.2 Significant Changes

If we need to make significant changes (duration reduction of more than 25%, major activity changes), you may:

  • Accept the changes
  • Request full refund
  • Reschedule to another date

8. Payment and Refund Methods

Refunds will be processed using the original payment method. If this is not possible, we will arrange an alternative method with you.

Processing times:

  • Credit/Debit card: 7-10 business days
  • Bank transfer: 3-5 business days
  • Cash refunds: Available at our office with prior arrangement

9. Non-Refundable Add-Ons

The following are non-refundable regardless of cancellation timing:

  • Booking fees (if applicable)
  • Payment processing fees
  • Special dietary requests or catering upgrades

10. Contact for Cancellations

For all cancellation and rescheduling requests, please contact:

Pescaturismo Argeste
Lungofiume Temo, Bosa, Sardinia, Italy
Email: pescaturismobosa@gmail.com
Phone/WhatsApp: +39 328 282 3745

Office Hours: Monday-Sunday, 9:00 AM - 6:00 PM

11. Disputes

If you disagree with a cancellation decision, please contact us immediately. We will review your case and respond within 48 hours. All disputes are subject to Italian law and the jurisdiction of Sardinian courts.

12. Changes to This Policy

We reserve the right to update this Cancellation Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your booking will apply to your reservation.